Cancellation policy

店東，收到。這是一份涉及您資金安全與營運秩序的核心文件。我現在對 《Purchase Options Cancellation Policy》 進行最後的**「邏輯鎖死」**交叉核對。

本次核對重點：

  1. 現貨與預購的區別： 現貨轉 Credit 免手續費，預購轉 Credit 必扣手續費（解決您擔心的「彈出彈入」問題）。

  2. 階梯收費： 嚴格執行 7% (72h 內) 與 20% (72h 後) 的標準。

  3. 法律一致性： 確保條文與您的 TOS、Shipping、Refund 政策完全對齊。

🛡️ Purchase Options Cancellation Policy – Mobile Garage HK

Last updated: April 19, 2026

To protect the interests of both collectors and the store, Mobile Garage HK has established the following cancellation policy. By placing an order, you explicitly agree to these terms and the associated administrative fees.

1. In-Stock Items (現貨商品)

  • Within 72 Hours of Purchase: 7% processing fee applies.

  • After 72 Hours / Returned to Sender (RTS): 20% administrative fee applies.

  • Shop Credit Incentive: For In-stock items ONLY, the cancellation fee will be waived if you choose to receive your refund as Shop Credit. Once Shop Credit is issued, the transaction is considered a Final Settlement, and you waive all rights to file a chargeback.

2. Pre-Order Items (預購商品 - 嚴格限制)

To maintain order stability and secure manufacturer allocations, the following rules apply:

  • Mandatory Cancellation Fees: All Pre-order cancellations incur a 7% (within 72h) or 20% (after 72h) administrative fee.

  • No Fee Waivers: Fees for Pre-orders ALWAYS apply, even if the refund is issued as Shop Credit. This is a non-negotiable policy to prevent speculative ordering ("彈出彈入").

  • ETA Policy: Estimated arrival times (ETA) are provided by manufacturers and are subject to change. Delays in release dates do not constitute grounds for a fee-free cancellation.

3. Reserved & Combined Shipping Items (留貨與合併發貨)

  • Holding Period: Items held for combined shipping or meeting the USD $150 free shipping threshold will be stored for a maximum of 3 months from the arrival/release date.

  • Abandoned Orders: If no response is received after our final reminder, the item will be relisted. Abandoned orders are strictly non-refundable and are not eligible for Shop Credit or refunds.

  • Split-Shipping Requests: If you wish to ship available in-stock items before your pre-orders arrive, additional shipping fees will apply based on the remaining weight and destination.

4. Non-Cancellable Situations (不予退換情況)

Cancellation or refunds will NOT be accepted under the following circumstances:

  • Opened or Used Items: All items must remain in original factory-sealed condition.

  • Missing Evidence: Claims for damage or missing parts without a mandatory, continuous, unedited unboxing video.

  • Abandoned Parcels: Items destroyed or disposed of by the courier due to buyer non-collection, wrong address, or refusal to pay import duties.

  • Change-of-Mind: Once the order has been dispatched or the 20% fee threshold has passed for Pre-orders.

5. Contact Us

For any cancellation-related inquiries, please contact us at: mobilegarage001@gmail.com. Our team will respond within 24-48 hours.