Shipping policy
📦 SHIPPING POLICY – Mobile Garage HK
Last updated: 28 Aug 2025
Mobile Garage HK provides international shipping from our warehouse in Hong Kong. We strive to ensure timely and secure delivery of all orders.
Order Processing
Orders are processed within three (3) business days after payment confirmation, excluding weekends and public holidays. A shipping confirmation email with tracking details will be sent upon dispatch.
Delivery Time
Estimated delivery time is 9 to 14 business days, depending on destination and customs clearance. Delays may occur during peak seasons or due to unforeseen circumstances.
Shipping Methods
We ship via Hongkong Post, SF Express, and FUUFFY, all of which offer tracking services. The courier is selected based on destination, package weight, and delivery efficiency.
Free Shipping Eligibility
Orders over USD $150 qualify for free standard shipping.
Exceptions apply to certain regions, including Hong Kong, South America, and Mexico.
For destinations with suspended airmail services, free shipping will be sent via Surface Parcel (7–10 weeks). Small parcels under 1kg may still qualify for airmail.
Pre-order Shipping
Orders containing pre-order items will be shipped once all items are in stock.
If you request separate shipping for in-stock items, additional shipping fees will apply, based on remaining weight and whether the shipment qualifies for the USD $150 free shipping threshold.
We recommend placing separate orders if you prefer to receive in-stock items earlier.
Holiday Shipping Notice
During high-volume periods (e.g. Black Friday, Lunar New Year, Easter, Christmas), dispatch times may be delayed. We appreciate your patience and will do our best to ship promptly.
Shipping Damage
If your parcel arrives visibly damaged, please refuse delivery and do not sign the airway bill. The courier will return the parcel to us at no cost, and we will arrange a replacement.
If damage is discovered after opening, please contact us immediately. Partial refunds may be offered depending on the nature of the damage.
Factory defects are not covered under our shipping damage policy.